Reputation Management

Whether you know it or not, is critical to the success of your business. Nearly 84% of online consumers consider an online recommendation just as  important as if it came from a family member or friend. Most online consumers search at least two different review sites such as Google and Facebook, among many other specialty review platforms, to see if a business’s reputation is consistent across the internet. 

One of the biggest mistakes we see businesses make is that they spend money on advertising without shoring up their reputation first. The worst thing that can happen for a business is that they’re spending $100’s to $1000’s of dollars on advertising every month, only to end up driving those potential new customers to competitors. Why? Because they found out that the business doing the advertising has a lousy reputation. That’s the surest way to keep making your competitors more wealthy and helping their advertising expenses!

One of the main reasons that we have seen that make businesses hesitant to work on their reputation is that they’re worried about low star reviews and negative feedback. With our reputation management service you can set aside those fears, truly gain control of your reputation, and use it as positive growth for your business. We have the ability to capture negative feedback, as it comes in. Because we do outreach to our client’s customer base, we are able to allow our clients to quickly resolve an issue that may have taken place, that the business owner was unaware of. Many people do not like to leave negative reviews online, but don’t feel like there’s any other option, or that they haven’t been heard by the business. Many business owners can go completely unaware of these issues, until a negative review has taken place.  With us, we’re able to redirect that negative feedback directly to the business owner to ensure prompt resolution to whatever the issue may be.  At the same time, our outreach is capturing new, positive, healthy reviews for the business, which are being posted online at major review sites such as their Google My Business, their Facebook page, their Yelp page , and many other specialty review sites relevant to their business or service. 

This allows a business to grow a well rounded reputation and drive more business into their location due to everyone seeing how great they really are! The key to reputation management is making your business the obvious choice. 

As a consumer as well as a business owner, you’ve likely searched for other services and realize that 95% of the time you’re checking out the reviews of other businesses, or service providers to see which one you would like to call first. 

Because this is a common practice for nearly all online consumers, it’s critical that you utilize a managed reputation service to make sure that when people are searching for you, you’re the first one that gets the call.

This service is ideal for local businesses as well as multi-location businesses like restaurants, storage facilities, franchises, law firms, and the like. Would you like a free, comprehensive analysis of your reputation to see where you stand?  Book a strategy call with us below, and we’ll show you how to grow your bottom line with our reputation management service.